Support

Technical Support

  1. Home
  2. Support

Kowloon Machine Has Pre-Sales and After-Sales Service Networks Across Major Industrial Cities in China

Service networks are established based on customer distribution

Technical Support

Kowloon Machine has a large after-sales technical team with professional knowledge, capable of solving various technical problems for customers and providing quality services anytime, anywhere. Kowloon Machine deeply understands that in today's technologically advanced world, most products are almost homogenized. Besides quality competition, it is service competition. We will continuously improve our service system to meet various customer needs according to market demands. Kowloon Machine firmly believes that we provide customers with quality products and superior services.

Service City Image

Pre-Sales Services

  • Service network branches maintain machine and spare parts inventory

  • 24/7 response to customer requests

  • Customized machine configuration solutions for customers

  • Factory machine layout recommendations

  • Operator operation and maintenance training

  • Professional engineering technicians conduct routine equipment inspections every quarter

  • Processing solutions based on customer product drawings

  • Assistance with related product processing budget preparation

  • Maintain long-term good communication with customers, understanding needs promptly

  • Regular follow-up visits to ensure equipment operation is normal

After-Sales Services

  • New machine inspection, installation, commissioning, and production use

  • Equipment maintenance, repair, debugging, and other technical services

  • Telephone technical support services

  • Regular telephone follow-ups and on-site services with fast response times