Technology & Support
KEL set up its sales and service points in the main industrial cities in China. Considering the location and distribution of customers, KEL continues to open relevant points to meet customers demand.
With our sizeable professional technical support team, our technicians are capable to solve different types of technical problems, thus providing quality service to customers. With today’s advanced technology, most products are homogeneous. KEL understands the product and service quality competitiveness. To cope with the market needs, we shall continue to enhance our service team to meet customers demand. KEL strongly believes to provide our customers with the best quality products and excellent services.
- Sufficient stock of machines and spare parts at every service point
- 24-hours hotline service to respond to customer needs
- Best fit programmed machines to assigned customers
- Recommendations on machine placement at customer’s factory
- Provide training to customers’ operations team
- Door-to-door quarterly equipment inspections
- Recommend the right production formula upon client’s request
- Assist customers to prepare product cost budgeting
- Maintain long-term relationship with customers and to understand customer needs
- Casual client visit to ensure devices are functional
- New machine testing, installation, commissioning, on-line configuration
- Perform maintenance, repairing, commissioning and other technical services
- Provide technical support over the phone
- Regular follow-up calls and customer visits
- Fast service time
